Why CVG integrates Conversational AI Platforms

VIER Cognitive Voice Gateway (CVG) enables

handling of telephone calls
recognition and synthetisation of speech in these calls
interaction with Contact Centers such as VIER Engage Multichannel ACD and Deutsche Telekom NetzACD

A convenient way to create voice bots with CVG is to use a conversational AI (also called a bot framework). Therefore, CVG integrates various conversational AIs (boost, Cognigy, Dialogflow CX, Dialogflow ES, Jovo, neohelden, Rasa, ubitec, VIER Conversational AI) so that bot developers can simply use the conversational AI of their choice to build great voicebots in concert with CVG.

Conversational AI Platforms available with CVG

Integration services (connectors) integrate 3rd party conversational AI into the CVG eco system, i.e. they act as middleware. Some of these integration services are provided by VIER, others are provided by the conversational AI manufacturers or integrators.

Here we give an overview of the various integrated conversational AI platforms. If you want to provide or use another conversational AI platform please get in touch with us.