Boost

Boost builds the world’s most user-friendly conversational AI platform to let frontline teams automate requests themselves.

It’s the fast, easy and scalable way to automate for enterprises.

Project Setup

To build voice bots using Boost and CVG, you need accounts in both the platforms respectively.

Boost

To use Boost, an additional service account creation is mandatory which creates the authentication key.

You can set this up by contacting Boost.ai: contact@boost.ai.

Configure the template for Lindenbaum IVR

{
  "skills": "<skills>",
  "bearer_token": "<bot_token>",
  "support_number": "<support_number>",
  "filter_values": [
  "<filter>"
  ]
}

  • Skills must be present but can be empty. Used for human handover (human chat needs to be activated for use of this).

  • Bearer token is the “Bot Token” from the CVG project settings (see below).

  • Support number is the number used for customer support human handover.

  • filter_values must be present but can be empty.

CVG

If you do need an account in CVG please contact support@vier.ai.

To set up the Boost project in CVG, create a project in CVG by filling the fields in each “SETTINGS” section. In the bot configuration section, you link with the the Boost.ai project by selecting boost as Template and by providing the Bot Token and the Bot URL.

The Bot Token will need to be unique and is needed for the integration configuration on the boost.ai platform. You are advised to use:

  • Upper and lower case

  • Numbers

  • Symbols

  • 16 or more characters

The Bot URL is available in Boost.ai when there is a boost.ai project running.

GDPR Requirements

All conversations stored on boost.ai servers will be masked within an hour, meaning that sensitive information such as name, addresses, gender, and others will be replaced by unidentifiable tags such as #NAME#, #ADDRESS#, #GENDER#.

For example:

Hi, my name is Ola Normann. I want to purchase car insurance for my 19-year-old daughter.

Will be masked to:

Hi, my name is #NAME# #NAME#. I want to purchase car insurance for my #AGE #year old #GENDER#.

In general, after 30 days, all customer messages will be deleted from boost.ai servers unless the settings under “Data retention and anonymization” in the admin panel has been changed to a lower time period.

For VIER, all messages will be deleted after 7 days.

Only predictions will be kept for debugging/statistical purposes. If a specific customer asks to have their conversation deleted immediately, boost.ai has to be informed of the conversation ID and will then proceed to delete the conversation.